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Furniture Stores  Katy Houston

Showroom Location   613 South Mason Rd    Katy, Texas 77450    281.492.9964

Builder     Commercial     Residential

Showroom Hours

MON   10:00a.m. - 6:00p.m.
TUE      10:00a.m. - 6:00p.m.
WED    10:00a.m. - 6:00p.m.
THUR   10:00a.m. - 6:00p.m.
FRI       10:00a.m. - 5:00p.m.
SAT      10:00a.m. - 6:00p.m.

Holiday Hours
Memorial Day 10:00-3:00
July 4th 10:00-3:00
Labor Day CLOSED
(closed Nov 20th-22nd)

(closed Dec 24th & 25th)

Showroom Home Page

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What are your customer service hours and phone number?
Our Customer Service Department is open six days a week for your convenience, during normal business hours. Our phone number is 281.492.9964.

Where does Model Home Furniture deliver?
We deliver with the continental United States. Check with us for details.

How long will it take to deliver my merchandise?
Under most circumstances, we offer next day delivery on in-stock purchases to local delivery areas.

Do I need to be home for my delivery?
Someone over the age of 18 must be home on your scheduled date to accept and sign for the delivery. We highly recommend it be the purchaser. If the merchandise has to be re-delivered, a charge may apply.

If I do not want my merchandise delivered, can I pick it up?
Yes, you may pick up your merchandise at our showroom location. Please set up a time with our manager so your order can be ready.

What if I have a damaged piece upon delivery?
Please contact our Customer Service Department at 281.492.9964 to schedule a service technician to come to your home for minor repairs. Major damaged items will be replaced.

What is Model Home Furniture's cancellation and return policy?
Because we special order furniture upon request, we have an "ALL SALES ARE FINAL" policy. We do offer an exchange of the approximate value under certain circumstances.

Do you have an extended warranty?
We do not carry warranties on merchandise. You must contact the vendor.

Can I make my monthly payment at your store?
Unfortunately we can’t accept payments in our stores. All payments should be mailed directly to the finance company.

What bank cards does Model Home Furniture accept?
Model Home Furniture accepts Visa and MasterCard.

Can I make a payment on line?
You must contact your finance company for details.

Can I make a purchase on the internet?
Not now, but this option will be available soon.

How do I report a problem?
Problems should be reported to our Customer Service Department by calling 281.492.9964, or e-mailing: sales@modelhomefurnituredirect.com

What is the charge for delivering my merchandise?
Delivery charges are based upon your location and amount of furniture delivered.

Will I be contacted regarding my delivery?
Yes, we will confirm prior to your delivery and provide you with your estimated time window.

Will Model Home Furniture set up my furniture?
For local delivery, we set up and assemble almost all merchandise. Exceptions will be brought to your attention by your sales associate and noted on your sales order. Can someone else pick up my order?
Yes, they will need the original receipt, a valid picture ID (such as a driver’s license) and a vehicle ID.

If my furniture needs a replacement part, where can I pick it up?
All parts need to be picked up at our showroom 613 S. Mason Rd. Katy Texas.

I have a question regarding a special finance offer?
If you are unsure of the current finance offer, please contact a Model Home Furniture showroom.

Does Model Home Furniture accept checks?
We accept personal, business and certified checks with proper identification.

Can I make a purchase over the phone?
You may purchase over the phone if we have a credit card authorization form on file. You may also fax us a completed credit card authorization.

Does Model Home Furniture offer Design Services?
Our home furniture associates and designers make house calls. These visits can be set-up at our store.

What styles of furniture does Model Home Furniture carry?
When you visit Model Home Furniture, you'll find a wonderful selection of furniture lifestyles, you'll find everything from Elegant to contemporary, and more.

What should I consider before buying home theater seating?
Will your home theater seating be strictly for movie viewing? How many viewers will your home theater seating accommodate? Will the seating be enjoyed by children, adults, or both? Before you buy home theater seating, be sure to consider any special plans for your new theater.

What is the difference between solid wood and veneer construction?
Veneer construction takes thin layers of wood (preferable) and permanently bonds them to a center core usually made of a coarser wood. Solid wood furniture is actually made up of several narrow planks cut to a desired width and laid side by side.